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TERMS AND CONDITION
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General Terms & Conditions |
Terms & Conditions for Europe Coach Tours |
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General Terms & Conditions |
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1. Booking Procedure |
Once you have signed a booking or in the event of making a booking by telephone
as in most cases, you authorise our, or our Agents Reservation Clerk to do so on
your behalf, accepting these conditions, accompanied by the required flight,
hotel or car hire deposit, and The Company has confirmed the booking a contract
comes into existence between you and The Company. Bookings may be made by
telephone, through the website, or by email, and you are encouraged to do this
to ensure that accommodation, flight seats and car hire are available on the
dates required. When confirming your booking The Company will issue you with a
confirmation invoice showing the balance due, which will be payable not less
than ten weeks before the scheduled departure of the aircraft or collection date
for your car hire or first nights stay of your hotel booking. Bookings made
within ten weeks of the scheduled date must be accompanied by payment in full.
If you don't, we reserve the right to treat your booking as cancelled, and you
would incur cancellation charges which could be up to 100%. The Company does not
accept responsibility for any travel or accommodation arrangements made by you
before you have received final confirmation of your booking. N.B. Dominion
Travel Limited, hereafter called The Company will take all reasonable care in
making arrangements but acts solely as an "Agent for a Principle".
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2. The Company's Obligations |
The Company has done it's best to ensure that the statements made in its
advertising material are correct and we do our utmost best to ensure that the
holidays offered are properly arranged and that services, accommodation, car
hire and organisations used are reputable. Nevertheless arrangements have to be
made substantially in advance and difficulties can, occasionally, arise.
Accordingly, while The Company accepts liability for any loss you may suffer as
a direct result of negligence of our employees or agents, we do not accept
liability for events, or the acts or omissions of people, outside our control.
If you are unfortunate enough to suffer any such problems, your holiday
insurance may provide a measure of compensation.
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3. Holiday Insurance |
You must take out holiday insurance providing cover equal to or better than
provided under The Company's specially arranged insurance. You attention is
drawn to the fact that some of the circumstances which might necessitate you
cancelling your holiday are ones which would entitle you to make a claim under
the insurance. In such situations this would pay for the cancellation charges
which The Company would be entitled to claim as described in the next section.
Motor insurance is compulsory and is included in the price of the car hire but
is not included as separate cover in the standard holiday insurance. Any non
standard motor insurance should be notified in writing to use by the client, at
an additional cost.
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4. Alterations By The Company |
Minor alterations may occur in the details of your holiday (for example aircraft
flight times - change to hotel facilities), and we will notify you of such minor
changes as quickly as possible. Delays caused by weather conditions, technical
transport problems, strikes, industrial action or other circumstances outside of
our control (other than specified below) are regarded as minor alterations and
no refund or recompense can be given in these circumstances. If any more major
material alteration becomes necessary after the payment of your confirmation
invoice is due you have a choice of either: A. Accepting the amendments as
offered. B. Purchasing another holiday available from us. C. Cancelling your
holiday. If you choose A or B we will pay you compensation on the scale shown.
If you choose C we will refund you all monies you have paid but no compensation.
Period before scheduled departure[NL]within which a major change is[NL]notified
to you or your agent [NL]More than 42 days [NL]15 - 42 days [NL]8 - 14 days
[NL]0 - 7 days Compensation[NL]per [NL]person[NL]Nil[NL]£10[NL]£15[NL]£20 Please
note that compensation payments do not apply where changes are caused by the
reason of war, riots, civil strife, terrorist activity, natural disaster, fire,
technical problems to transport, closure of airports and events beyond our
control.
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5. Cancellation By You |
If you or any other member of your party wishes to cancel a holiday (or any part
thereof) which is subject of a confirmed booking notice of cancellation must be
in writing, must be signed by the person who signed the booking form, or in the
event of a credit card booking the card holder, and must be either sent by
recorded delivery mail or handed in at Dominion Travel's offices during working
hours and written receipt obtained. Please note that the policy of our
Principles varies so much that we have a general policy to cover all
eventualities. Therefore, all arrangements booked through The Company are
"NON-REFUNDABLE" and are subject to 100 per cent cancellation fees, unless
otherwise stated on our invoice and therefore insurance is most strongly
recommended. No amendments or alterations are allowed once it is confirmed at
the time of booking. If possible, an amendment fee over and above whatever our
principle(s) charge is levied.
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6. Cancellation By The Company |
It may be that particular circumstances outside the control of The Company may
result in our having to cancel your holiday. In the event of this being
necessary, we will inform you as soon as possible, and will offer you the option
of either an alternative holiday of at least comparable standard (if available)
or a refund of all monies paid less The Company's reasonable expenses. The
particular circumstances to which this paragraph applies are hostilities, civil
or political unrest, natural disasters, epidemics, local or national government
acts, fires or storms, strikes, airline failures or any other circumstances
regarded as Acts of God. The Company may also cancel your holiday at any time
after payment of your confirmation invoice if you default in paying the balance
due under that invoice.
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7. Passports, Visas and Health |
The clients shall be fully responsible for ensuring that all necessary travel
documents such as passports, visas and health documents are valid. The Company
strongly advises clients contact the appropriate authorities. The Company cannot
accept any responsibility for any loss caused by faulty personal documentation.
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8. Postage |
Tickets are normally dispatched by post. Clients are required to collect
ticket(s) at Dominion Travel's office usually 10 days before departure, unless
other arrangements are agreed. Scheduled tickets are normally sent "Recorded
Delivery" at your request but The Company accepts no liability for tickets
delayed or lost in the post. All tickets remain the property of Dominion Travel
Ltd. We advise ONWARD / RETURN flights are reconfirmed 72 hours before
departure. Clients must check-in at the appropriate airport at least 3 hours
before departure.
All of these conditions laid down are in addition to those of our Principle(s)
and cannot be altered unless in writing (see Cancellation By You).Your contract
with us is made on the terms of these booking conditions and is subject to
English laws and jurisdiction. |
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Terms & Conditions for Europe Coach Tours |
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Payment: |
Once booked, we require a deposit of £100.00 per passenger.
Full payment must be received at least 30 days before the departure date.
If full payment is not received by this time the booking will be cancelled, and
the deposit forfeited.
All our Tours are based on a minimum number of people joining. This is in order
for us to negotiate the special rates on offer from our suppliers. In the
unlikely event that we have to cancel your Tour due to insufficient demand, we
will offer you a reasonable alternative Tour. In most cases we will be able to
do this 30 days before the intended departure date, but in any case it will be
at least 15 days before departure. If the alternate Tour is not suitable to you
we will undertake to refund all monies paid by you.
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Cancellations and Refunds: |
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30 days before departure Deposit will be forfeited |
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29 – 16 days before departure: 50% cancellation Fee |
15 days – departure date: No Refund
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General Conditions: |
We may, at our discretion, require a person or persons to withdraw from a Tour
if we deem their conduct to be offensive, or to cause annoyance or nuisance to
other fellow passengers.
In cases like these we will have no further liability for the carriage of such
passenger/s.
If passengers fail to turn up in time at their pick up point we will not be held
responsible if they are left behind.
This also applies to en-route stopovers, and pick up timings.
We operate a strict No Smoking and No Eating policy on our Tour Coaches.
Only cartons, or plastic bottled soft drinks may be consumed with care. No hot
drinks or snacks under any circumstances.
These restrictions are in place due to stringent European Union Health and
Safety regulations. It also helps to maintain a clean and healthy environment in
the Coach.
It is the customer’s responsibility to ensure that they have all relevant
documentation for their journey, including Travel Insurance, which is mandatory.
We cannot accept responsibility if the passenger is refused entry into any
country due to failure to obtain the correct Visa, etc. All travel is undertaken
on the understanding that the customer has read and agreed with our general
Terms and Conditions of travel. On placing a booking with us you will be deemed
to have accepted these Terms and Conditions.
We do our utmost to operate all our Tours as per the published Itinerary.
However, on some occasions this may not be possible due to circumstances beyond
our control – such as weather, traffic, or other unforeseen conditions. Certain
deviations may have to be made, and in very rare cases we may have to bypass a
particular point on the Tour. The driver has to operate on a strict time
schedule as well, as this is regularly monitored by the EU authorities. We are
obliged to respect these rules. In these circumstances every effort will be made
to minimise the inconvenience this may cause, but unfortunately we cannot be
held liable in cases like these.
All services that we offer on our Tours are provided by third parties, and
should they fail to carry out their responsibilities in any way our liability
will be limited. |
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